At Suirside Veterinary Clinic we are committed to protecting your privacy and security. This policy explains how and why we use your personal data. We want to ensure that you remain informed and in control of your information.
The core principles of data protection require us to:
For the purpose of data protection, the data controller is Suirside Veterinary Clinic and the Data Protection Officer is the Practice Manager.
What Data is Collected
We require certain information from you in order to be able to enter into a contract with you and to provide you with our services. If you do not provide the information, we will not be able to provide you with our services.
Information such as:
We collect this personal data when we meet you, when you register with us, face to face or over the phone.
How we use your data
This personal data is used to:
Information from third parties:
Sensitive personal data:
We do not normally collect sensitive personal data such as information relating to health but there may be some situations where it is necessary. For example, if a client is allergic to a particular medicine or has a disability requiring the use of an assistance dog it would be important to have that noted.
In order to process certain personal data in relation to you (which may include health data), we may need to get your consent.
Such purposes could be;
When we process your personal data on the basis of your consent, you are free to withdraw that consent at any time. You can withdraw your consent by contacting us using the contact details for the Clinic. Please note that if you withdraw your consent we may not be able to continue providing you with the service to which the consent is related.
Accidents or incidents:
If an accident or incident occurs on our property we will keep records, which may include personal or sensitive data. This is required to comply with our Health and Safety Policy.
Personal data is not used for marketing purposes.
In the process of caring for your pet we may need to share your data
Storage and care of data:
Computerized records are stored in reputable programmes on a secure system and password protected.
All our data is stored within the EU.
Paperwork is filed regularly and discarded files are shredded.
Access is restricted.
Duration of storage:
Data will only be held until the purpose for which it was collected has been carried out. We review our data regularly and delete that which is no longer required.
We use security cameras and you may be recorded when entering or leaving the clinic. Only temporary storage is practiced.
Rights of Data Subjects:
Under GDPR, our clients whose data we hold have a number of rights.
Any questions or complaints should be addressed to the Practice Manager at Suirside Veterinary Clinic. Tel: 051-641640 / 051-641644 You also have the right to lodge a complaint with the Data Protection Commissioner if you are unhappy with our processing of your personal data. Details can be found at the dataprotection.ie website or phone 1890-252231